At EdFin and Foresters, we’re committed to making sure our products and services meet your expectations. If you have any feedback about how we’re performing, we’re keen to hear it.
Whether you’d like to let us know about the fantastic service you’ve received from one of our consultants, or you have a suggestion on how we can do something better, let us know.
If you feel we haven’t met your expectations, please get in touch. It’s your comments and ideas that help us to continually improve our services.
How to send us your feedback:
Call us on 07 3851 8080
Email us at individuals@foresters.org.au
Write to us at:
Foresters
PO BOX 742
Fortitude Valley Qld 4006
If you have a complaint, we’ll do our best to resolve it right away, but if your complaint is complex, it may take a little longer.
Here’s how you can resolve an issue:
Get in touch with us via one of the methods above to register your complaint. We’ll do our best to resolve it as quickly as possible.
If you’re not satisfied with our initial resolution, you can escalate your complaint to the Individual Finance Manager.
If you’re still concerned with the outcome of your complaint, you can contact the Financial Ombudsman Services (FOS). Please be aware that if you approach them before we have fully investigated your complaint, they will refer you back to us. You can contact the FOS by phone (1300 780 808), via their website (http://www.fos.org.au/) or write to them at:
Financial Ombudsman Services Limited
GPO BOX 3
Melbourne QLD 3001
