Feedback and Complaints

At EdFin and Venus Capital, we’re committed to making sure our products and services meet your expectations. If you have any feedback about how we’re performing, we’re keen to hear it.

Whether you’d like to let us know about the fantastic service you’ve received from one of our consultants, or you have a suggestion on how we can do something better, let us know.

If you feel we haven’t met your expectations, please get in touch. It’s your comments and ideas that help us to continually improve our services.

Call us on

+61 (2) 8970 0696

Email us at


Write to us at

16 Buckingham Street Surry Hills NSW 2010

If you have a complaint, we’ll do our best to resolve it right away, but if your complaint is complex, it may take a little longer.

Here’s how you can resolve an issue:

Get in touch with us via one of the methods above to register your complaint. We’ll do our best to resolve it as quickly as possible.

If you’re not satisfied with our initial resolution, you can escalate your complaint to the Individual Finance Manager.